Frequently asked questions

Billing & Payments

Pricing is easy. Simply pay $20 a month for the in-house custodian package or $30 a month for the 3rd party custodian package. Each include 5 GB of data usage and then only $5 a month for each additional 5 GB needed. You can cancel anytime. There are no set up fees or any hidden costs.
The in-house package provides all of the convenience of the record keeping system but you need to list your own address and be your own custodian of records. With the 3rd party package you use our name and address as your custodian shielding your address from the public. We also handle the inspection process for you should the need arise. We can take the worry out of the inspection process.
To cancel your subscription, simply click the "cancel subscription" button on the bottom on the Account page.
Yes. Your subscription will be active until the next billing date. We will hold your data for 30 days before completely clearing the account. Restart your subscription before the 30 days if you would like to recover your data.
If you experience any problems, please send us a message on our contact us page and we’ll help you out!

Uploading Content

No. For the purposes of 2257 record keeping you do not need to store high quality video or images. Our web app will automatically reduce the size of your photos and videos to save you as much data usage as possible.
No, our system will compress them for you. However we do strongly suggest you pre-compress videos over 500 MB before you upload as it will save you a ton of upload time. For more information on that check out our Compression Guide.
For videos you can upload the following file formats: .mov, .mp4, .wmv
For photos you can upload: .jpg, .jpeg, .gif, .png
No problem! Ask us about our records transfer service. We’ll do all the work for you and alert you to any issues. Please contact us for more information and a price quote.

General Info

2257 Record Keeping does not provide legal advice about your 2257 records and we strongly recommend that you enlist the advice of your own attorney for questions.
Both primary and secondary producers need to maintain records. A primary producer "is any person who actually films, videotapes, photographs, or who digitizes an image of a visual depiction of an actual human being engaged in actual or simulated sexually explicit conduct." A secondary producer "is any person who produces, assembles, manufactures, publishes, duplicates, reproduces content that contains a visual depiction of an actual human being engaged in actual or simulated sexually explicit conduct. Including a person who inserts on a computer site or otherwise manages the sexually explicit content of a website. So this means pretty much everyone with an adult website, blog, clip store or social media such as Twitter and Snapchat.
A secondary producer is not required to check identification requirements. However, the secondary producer is required to maintain all of the same records obtained from the primary producer as well as records that identify the primary producer for each depiction.
Users of social networking sites may well be primary or secondary producers. Therefore, users of social networking sites may be subject to the rule if they are posting actual or simulated sexually explicit content. However, the owners of the social networking sites do not need to comply with the rule's record-keeping requirements, labeling requirements, or be required to maintain information concerning their users because their role is limited to "transmission, storage, retrieval, hosting, formatting, or translation of a communication, without selection or alteration of the content of the communication; or dissemination of a depiction without selection or alteration of its content."
Each producer must check and make a copy or photo of a picture identification card issued by a United States or State government for any performer who is an American citizen. A producer abroad may rely on foreign government identification cards for foreign performers, but must maintain a copy of that identification.
Yes. All information on a performer (such as home address) may be redacted other than the name, date of birth, and information that identifies the type and validity of the picture identification card (e.g., drivers license or passport number).
The Department of Justice has permitted third-party custodians, rather than producers themselves, to hold required records, and it permitted records to be maintained digitally.
The Department of Justice states that "simulated sexually explicit conduct is conduct engaged in by performers that is depicted in a manner that would cause a reasonable viewer to believe that the performers engaged in actual sexually explicit conduct, even if they did not in fact do so."
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